Frequently Asked Questions

Is there a trial version?

Hoolie is sold via the Apple Mac App Store which at present does not support the distribution of trial or demo software/apps. It has been rumoured for a while now though that support is planned - as soon as this is available we will be able to offer a free trial. For the mean time we suggest that you purchase Hoolie and if it doesn't meet your needs please contact Apple Customer Service for a full refund – please check this Mac App Store FAQ for information.

My groups aren't showing in Hoolie!

On Mountain Lion and the latest versions of Lion (basically any version of OS X running the new Gatekeeper security program) you have to allow Hoolie to have access to your Contacts. This is done the first time you run Hoolie - you get presented with a rather small dialog asking if you would like to allow Hoolie to have access to your contacts. If by chance you click no on this dialog then no contacts or groups will show up in Hoolie. To reset this option, and allow Hoolie to access your contacts/groups - which you need it to do if you want to send messages to your groups - you need to go to System Preferences, then Security and Privacy, then click on the Privacy tab, select Contacts on the left hand side and make sure that Hoolie is enabled. Restart Hoolie and you should be good to go!

What's an SMTP server?

This is the server that delivers your email messages. Think of it as the post office. Your internet service provider typically supplies you with access to one of these. Just put the details into Hoolie and it will happily start sending your messages. If you are sending large volumes then it may be worth your while considering a specialist email delivery company like SMTP2Go or AuthSMTP. If you are sending only small amounts of email (less than 100 per day) then Gmail may suit. Hoolie works with all SMTP (and ESMTP) services and supports a full array of industry standard security and authentication protocols.

Can Hoolie personalize my messages?

Yes, absolutely. By design Hoolie sends a unique message to each of your recipients. Hoolie can also allow you to further personalize each message by allowing you to embed many of the fields that are available in your Contacts/Address Book. To embed a 'Merge' or Personalization field into your message please use the Message menu (or the first toolbar icon) in Hoolie and select Insert Personalization Field.

I use Windows – will Hoolie work on that?

Nope. Hoolie is a Mac only app (at the moment!). All hope is not lost though – our big sister, GroupMail, is the BOSS when it comes to sending newsletters on Windows – check it out here.

Where are my groups stored?

Your contacts and groups are stored in the Address Book (or Contacts app on Mountain Lion). Any groups (excluding smart groups) you create there will appear in Hoolie automagically. If you have groups in your contacts app but they aren't showing then chances are you did not allow Hoolie to have access to your contacts. You can enable this in System Preferences, in Security & Privacy, on the Privacy tab.

Do I have to use the OS/X Address Book (Contacts on Mountain Lion) App to manage my groups?

Short answer? Yes. Long answer? If you want us to support other list or group types let us know. We're considering some approaches to doing this at the moment. We chose the address book to begin with because it's fairly robust and it uses iCloud etc to synchronize across any other machines you might have – that's kinda nice built in functionality when you think about it.

What version of OS/X does Hoolie work with?

Hoolie requires a 64bit processor and works with Snow Leopard (10.6.8+), Lion (10.7.4+) and Mountain Lion (10.8.1+).

Does Hoolie work on iOS devices?

We're working on it! Stay tuned.

How do I import contacts from a CSV file?

Check out this tutorial tutorial

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